The following was taken from www.restaurantreport.com and written by Linda Lipsky.
Designing Profitable Menus
A flashy menu that doesn't generate sales is like a race car without an engine.....Nice to look at, but it won't pay the bills.
I've had an opportunity to work with hundreds of food and beverage operations of every type and size, from mom-and-pop eateries in South Philly to national chains. Whether I'm working with a local hoagie shop or an upscale, fine dining restaurant, I always review the menu to see if it is designed to maximize sales AND promote the items which are most profitable and unique to the property. It is my firm belief that next to a well-motivated sales staff, your menu is your best internal marketing tool. That is why proper layout and design are essential ingredients for your future profitability.
I'd like to help you avoid some of the grave errors I've seen over the years. There are many "do's" and "don't's" when it comes to menu design. If you really want to be able to direct your customers' attention towards the items you want to sell, try some of these tricks of the trade.
COLOR - I recommend using at least three colors on your menu if you have your menu printed professionally. With three colors to work with, you'll be able to highlight the section headers (e.g. "Appetizers") with one color. Use the second color for standard menu item names and descriptive copy. Then, use the third color to call attention to a few key menu items within each menu section.
ICONS - Another way to focus on the more profitable items on your menu is by using icons. Try to choose a symbol which is appropriate for your restaurant's theme and is recognizable when it is shrunken down to size. The Magnolia Cafe does a great job with icons, including identifying their highly profitable vegetarian options as well as their heart healthy options. Bear in mind, however, if you plan on using icons for "healthy" menu options, you'll need to have the nutritional proof to back up your claim in accordance with current FDA guidelines.
TYPEFACE - A third option for calling attention to menu items is your choice of typefaces. Using three distinct typefaces, in much the same way as the three ink color options previously mentioned, will have a similar effect on helping you sell more of your most profitable menu items.
SEASONAL OFFERINGS - Change your menu at least twice a year to ensure that you are offering the most cost-effective ingredients during each season. Don't get caught offering sides of asparagus in the middle of winter.
PHOTOS - Know that when you put a photograph on a menu, you are creating a visual guarantee that your actual plating will match the photo on the menu. If you have a well-trained staff that can execute the exact plating, this is a great way to target attention on profitable items. However, photographs can be "dangerous" on table tents and place mats which will be sitting right next to the delivered product, so train you staff how to deliver a picture perfect product .... or leave the photo out! You'll avoid running up your food cost when the guest rejects an item that does not resemble its enticing photo.
SELL EXTRAS - Use every area of the menu (without cluttering it) to market your extensive product line, including specialty cocktails, wines by the glass, non-alcoholic beverages, salads, sides, after dinner beverages, desserts and a selection of bottled wines (if your list is extensive and you aren't able to fit the entire list on the menu). Don't waste money by leaving the back of the menu blank. Realize that although your customers may be coming to your restaurant for an entree, you can boost your sales and reduce your food cost percentage by selling all of the add-ons.
COSTING & RECIPES - Do your homework when selecting menu items and finalizing the recipes. Cost out every ingredient in every written recipe. Until this is done, you'll never be able to maximize your profits. There are now many software products available to help cost out your recipes, which can expedite the process.
PRICING SURVEY - Check the competition before you set your menu prices, and make sure you are comparing apples to apples. Just because you and Competitor A are both offering Buffalo Wings doesn't mean the portion is the same, or the overall quality is comparable. Use both the cost data and competitive data before you lock in your menu prices.
IN-HOUSE PRINTING - Whenever possible, keep your menu flexible by printing your menus in-house. Although the covers which will hold your printed menu pages can be a significant investment, your ability to edit and revise your menu and keep things fresh at your restaurant will be perceived as a positive. As is the case with every ingredient on your menu, be sure to get several competitive bids for the menu covers, as well. Also, be aware that there are many paper companies which can provide you with pre-designed menu insert pages in a variety of colors and sizes. By choosing one of these products, you'll save on the design fees.
LEGIBILITY - Legibility is key. If the customers can't read your menu, the targeted menu items won't sell. So be careful choosing the typeface, ink color and paper color and make sure there is enough color contrast between the paper and the ink, factoring in the effect of your dining room lighting level.
USER-FRIENDLY - Don't intimidate your customers by using excessive foreign phrases that aren't followed by explanations on your menu. This will keep guests from ordering these items, due to the unknown ingredients and preparations. No one wants to feel ignorant, especially when they're paying for the privilege. Instead of risking embarrassment, the customers simply won't order these items.
Following these guidelines will lead you to a more profitable menu and help you to reduce your food cost at the same time.
Cocktail Hour
A resurgence of interest in cocktails can be a boon to sales. But if the waitstaff can’t tell a mezcal from a Manhattan, then you’ve got problems. Here’s everything your staffers need to know. THE TERMS
Neat: Something served neat is poured right from the bottle into the glass and presented at room temperature, with nothing added to it. Some spirits that might be served this way are many whiskeys (usually in a rocks or old-fashioned glass) and anything that is an unmixed shot drink. Beverages served this way are served in a liqueur or pony glass.
Up, straight up: The spirit or mixed drink is served chilled, without ice. Some cocktails are traditionally served up (the Cosmopolitan), while with others it is an alternative to the drink being served on the rocks (Martinis and Manhattans). Chill the drink by stirring it with ice cubes and then strain into a stemmed glass, leaving the ice behind.
Rocks: Served over ice, usually in an Old-Fashioned glass, sometimes referred to as a rocks glass. Ice is usually placed in the glass first, and then the spirit or drink poured over it.
Tall, short: For cocktails using a spirit plus a mixer, a tall drink is served in a highball glass, sometimes referred to as a Collins glass. A short drink is served in a rocks glass. In either case, the pour (portion) of liquor is the same; the difference is the amount of mixer added. With drinks such as Gin and Tonic, the default is to serve it tall. Some Scotch drinkers, however, prefer their Scotch and water on the short side, with less dilution from the mixer.
THE SPIRITS
Vodka: The most popular distilled spirit in the United States, the many varieties of vodka offer subtle distinctions. Vodka distilled from grain is considered superior because of its clean flavor, while potato vodkas are prized for their smooth body. Flavored vodkas are often used in cocktails (the Cosmopolitan). Cocktails made with vodka: Vodka Martini, Screwdriver, Bloody Mary, Salty Dog, Gimlet, Greyhound, Cape Codder, Bay Breeze, Sea Breeze, Madras.
Gin: This grain-based spirit is flavored with juniper berries. London dry gin is relatively light and crisp and is ideal for Martinis. American dry gin is of a somewhat less impressive pedigree, although there are some sound examples. It is at its best when mixed. Holland or genever gin has more flavor and body than London dry gin and is more often imbibed chilled and straight. Cocktails made with gin: Martini, Bronx, Gimlet, Gin and Tonic, Gin and It, Negroni, Gibson, Singapore Sling, Fitzgerald, Tom Collins.
Rum: Rum is a distillate of sugarcane, sugar beets, molasses or other sugar byproducts. Puerto Rico is the largest producer. Color in rum comes in part from the type of container in which it is aged, but in addition many rums have caramel coloring added. Light rums have a little molasses flavor, though some approach the neutrality of vodka. Amber rum is a bit darker and more flavorful. Añejo (aged) is usually a premium bottling and is smoother and more complex. Dark rum, fermented longer before distillation, is the most aromatic, with a richer flavor. Cocktails made with rum: Bacardi Cocktail, Cuba Libre, Daiquiri, Planter’s punch, Piña Colada, Rum and Tonic, Mai Tai, Jamaican Rum Punch.
Tequila: High-quality tequila (which, by the way, comes only from the area of Tequila in the Mexican state of Jalisco; the same spirit from other parts of the country is called mezcal) is sometimes served in a shot glass as a sipping spirit. All tequila is produced from the agave plant, with blue agave often considered the best; some premium bottles are labeled “100 percent blue agave.” Silver or plata tequila is not aged and is usually best for mixing; reposado is aged for at least one year in oak; añejo is aged for at least two. Aged tequilas tend to be smoother and are most often served neat. Cocktails made with tequila: Margarita and Tequila Sunrise.
Whiskey: Whiskeys are produced from a grain mash that has been fermented, distilled, then aged in a wood barrel. It is the barrel aging that gives whiskeys their color and characteristic flavor, which differentiate them from clear grain spirits. The distinctions between whiskeys result from the base grain used and the production methods. Bourbon is the most famous American whiskey. Made predominantly from corn, with wheat and barley sometimes included, it tends to be full-bodied. Cocktails made with bourbon: Bourbon Manhattan and Bourbon Sour. But most are consumed neat, on the rocks, or with water or soda. Canadian whiskey is generally of high quality; the use of rye as one of the grains from which it is distilled gives this whiskey its nickname, rye whiskey. Because of its relative delicacy, it is very popular for mixed drinks and cocktails. Cocktails made with Canadian whiskey: Manhattan, Dry Manhattan, Perfect Manhattan, Whiskey Sour, 7 and 7, Old Fashioned. Irish whiskey can be made from barley, corn, rye, oats or wheat, although barley usually predominates. It is on the light and delicate side, and is usually served neat or on the rocks. The only mixed drink usually made with Irish whiskey is Irish Coffee. Scotch whiskey has a distinctive smoky flavor that derives from the use of peat-fueled fires to dry the grain during production. Because of that smokiness, Scotch tends to be more of an acquired taste than the others and isn’t as adaptable to cocktail recipes as, say, bourbon and Canadian whiskeys. Single-malt Scotch whiskey is the product of a single distillery, with differences in flavor coming from the grain and water used, even from the type of peat. Regional commonalities can help you to group the whiskeys by flavor characteristics. The regions are the Highlands, Campbeltown, Speyside, Islay and the Lowlands. Blended Scotch whiskeys are available at many price points and quality levels, their strongest suit being consistency and relative simplicity. Cocktails made with Scotch whiskey: Scotch on the Rocks, Scotch and Water, Scotch and Soda, Scotch Sour, Blood and Sand, Rob Roy.
Adapted from www.restaurantbiz.com
Wine Service
DO
Show the bottle Present the bottle to the person who ordered it (label up) and say the name of the wine and the year. This prevents opening a wine that the guest didn't order.
Share the openingSome restaurants place the bottle on the table to open, others have a side table. No matter which method you use, the guest should be able to see the bottle being opened.
Hand over the cork Let the guest do what they will with the cork, but if they show no interest, remove it from the table.
Give the guest a taste Always start the service with giving a tasting portion to the person who ordered the wine.
Refill the glass Servers are responsible for pouring wines throughout the meal.
DON'T
Leave debris on the table Guests may want to keep the cork but they don’t want those plastic or metal bits scattered on the table.
Pop the corks Popping corks is usually frowned upon. Whether it is a still wine or a sparkling wine, let the servers know that the goal is a smooth slide out of the bottle.
Assume all years are the same Servers should never assume the guest would accept the substitution of one vintage for another.
Overfill a glass The rule of thumb is to pour to the third or half level, though champagne glasses are usually filled to the three-fourths level.
Pour new wine in a used glass When wines change so should the glass.
Consider the ice bucket an afterthought With white or sparkling wines, an ice bucket or tabletop chiller should be in place and filled with ice and water (or chilled) when the wine is brought out.
Broken CorksYou're twisting the cork off of a bottle in front of your patrons and all of a sudden your cork breaks! What should you do? If your cork breaks, do not panic! The worst that can happen is that a little cork will get into your wine. First, try to save the day by stickinng the remaining cork from odd angles with your corkscrew to get it out. If that doesn't work, simply push what's left of the cork into the full bottle of wine, then strain the wine into a decanter.
OxygenIf you're serving an expensive, top-level red wine that is meant to age, and if you're serving it young, giving it some air will accelerate the aging process by oxidizing it. This will bring it a bit closer to what it might be ten years down the road. This is one of the main reasons why people decant red wine, spilling the wine out of its bottle and into a glass pitcher. Pouring exposes the wine to maximum oxygen. Some servers even pour it back and forth between two decanters, increasing the oxygen exposure. You may want to try this if you have a very young, very tannic red wine.
The Dripless PourOne little trick can prevent a lot of stained tablecloths:
As you're about to stop pouring into a glass, give the bottle a sharp little twist (only about 20 degrees). Immediately return the bottle to a vertical position. This helps you make a dripless pour!
SedimentAs red wine ages, it creates a sediment--a murky, muddy substance that's not pretty to see and not pleasant to taste. The solution: Decant the wine. If your red wine has been lying on its side in storage(as it should) and if you decide to serve it at the last minute, you can't remove the sediment by decanting; the sediment is mixed in with the wine. You can use a filter, but many traditionalists object to that. If you're on top of things, stand the wine up for a few days before serving so the sediment falls to the bottom of the bottle. At serving time, stand a candle or flashlight next to the decanter. Pour the wine into the decanter so that the light is below the neck of the bottle as you pour. You will be able to see the wine flowing into the decanter and observe the exact moment when a little sediment begins to mix with the wine. At that moment, cease pouring. It is important to pour the wine into the decanter in a steady stream--stopping would wash the wine back into the bottle and mix it with the sediment. When you're done, you should have about a half-inch of muddy wine in the bottom of the bottle.
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