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Looking to retail customers? A recent article in The Washington Post recommends you "keep it down." The noise level, that is. Noise ranked number 1 on diners' grievances in the DC area. As the article writer comments of a recent night out, "The problem is exacerbated by a concrete countertop, bare floor, overhead speakers and the occasional crash of a plate gone astray." So turning down the volume on the speakers may not be enough in itself.
Details like curtains, carpet, wall decor, and restaurant seating can promote a more tranquil environment in your restaurant. To control volume better, choose materials that absorb more sound. Even appropriate table bussing equipment can help bring the tone of the room to a reasonable level. Look for bus tubs with separate areas for flatware and dishes; this limits clanking noises and also helps protect against mechanical shock to the glassware.
The second most voiced diner complaint was against poor service. To improve your waitstaff's service, try revamping your training systems. Check out these excellent training manuals and set consistent expectations for the staff.
 (photo courtesy of ibm4381 on Flickr)
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Tags: noise, trends |
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Categories: Bar Equipment, Restaurant Equipment - Cooking Equipment, Restaurant Supplies - Cooking Supplies, Restaurant Signs and Bar Signs, Customers, Business Resources, Furniture |
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