Pre-Payment
Prepayment may be made via check (personal, business or cashier's), money order or by wire transfer. While we attempt to bank approve checks for immediate shipment, this may not always be possible and we may hold your order for approval. All NSF checks will be assessed a $25.00 service charge. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.
C.O.D.
We offer collect-on-delivery service on UPS ground shipments. There is a maximum $300.00 for COD orders, and a $9.00 fee added by the carrier service. Please be aware that some carriers will no longer accept cash as payment for a COD delivery. Please be certain that someone will be available to accept and pay for the delivery. If an order is returned due to COD funds being unavailable, you will be responsible for the carrier's COD and shipping fees.
Credit Cards
Serv-U accepts Visa, MasterCard, Discover and American Express. Please provide the credit card billing address if different from the shipping address and daytime/evening phone numbers. If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order.
Other:
Backorders
We backorder out-of-stock merchandise whenever possible, unless you specify that you do not want an item backordered. Certain sale merchandise, product with uncertain availability, and discontinued items may not be backordered. Backorders are charged up front on the initial order.
Sales Tax
Serv-U collects sales tax on orders in the state of Illinois. Also, certain factories charge sales tax on ship direct orders into certain states. Ask your Serv-U Sales Representative for details.
Shipping Information
Orders for in-stock merchandise ship within 24 hours. For your convenience we have estimated freight at 10% of the merchandise value. This is correct most of the time, however we will call you if the shipping will exceed this estimate. Exact freight quotes are available from our sales staff. Our experienced sales representative will determine the best shipping method. For faster delivery methods, air delivery options are available for an additional charge. Requests for parcel post shipments may incur additional fees. Items shipped directly from the factory will be F.O.B. from their factory location. Please note the normal shipping does not include lift gate service or inside delivery. Be sure to have enough help available to assist with unloading truck carrier shipments. Liftgate and/or inside delivery service may be added for an additional fee. Residential and COD delivery may be available at an additional fee.
Freight Damage
The delivering carrier is responsible for any loss or damage. You are responsible for inspecting all shipments for any shortage or damage before the driver departs. Note any loss or damage on the delivery receipt before signing for the shipment. If concealed damage is discovered, you must save all cartons and packaging and request an inspection from UPS, Federal Express, or the appropriate trucking carrier immediately. Damage must be reported within 15 days. Our customer service department can provide advice and assistance when you are filing your claim. Do not return damaged merchandise to Serv-U without authorization. This will waive your right to file a claim or receive proper credit for the item.
Return Policy and Instructions
New and unused stocked items may be returned (in the original cartons) within 30 days of the invoice date. Returns due to customer negligence or error will be subject to a restocking fee upon inspection of the item. Non-stock items and items shipped direct from the factory are subject to the manufacturers' restocking fee. Used, special order and custom made items may not be returned. A new and unused item that appears to be inoperable, but has no apparent damage, is considered defective. The procedures for returning defective merchandise may vary, since many manufacturers insist on handling defects directly. If the defective merchandise is used, our customer service department can assist you in contacting the manufacturer for warranty repair or replacement. Please contact our customer service department to obtain a return authorization number before returning any item. All returns must be freight prepaid. Returns sent C.O.D. will be refused.
Pricing, Descriptions and Images
All prices, pictures and descriptions in this and all Serv-U publications and transmissions are subject to change without notice. Please contact us within 30 days regarding pricing or promotions discrepancies.