You may have noticed a few changes here at Serv-U Online. This change isn’t just a fresh new design but a completely new ecommerce engine to help serve our customers better. Here’s a short list of some of the improvements we’ve added to make for a better customer experience:
- Improved design layout. A fresh new look that’s also revamped the layout of information to provide a better shopping experience for our customers.
- Easy to use navigation system. No more looking through category after category to see if the sub category you needed was there. The horizontal navigation shows you all of the categories under the main navigation in one easy step. Just choose the general category you’re looking for and you’ll be presented with all of the sub-categories.
- Updated and improved Live Chat system. Need help finding that certain item that you’re looking for or have a question regarding a product? Our trained sales staff is standing by to help you out via live chat during normal business hours.
- Easy check-out process. Register for an account or check out as a guest. Our new check out process provides an easy to follow process for purchasing your new restaurant equipment.
- Better shipping estimates! The number one complaint we heard regarding the old Serv-U Online was the way that shipping prices were estimated. Rest assured that we heard you and we have gone through great lengths to make sure that our check out process is providing accurate shipping costs. In addition, we’ve also included several additional shipping methods that we hadn’t in the past. Need that product shipped second day? Serv-U has you covered.
- Social Media integration. Want to share an item on Facebook, Pinterest or Twitter? We’ve added convenient share icons to all of our products.
- Intuitive product layout. Our product pages have had a complete face lift. Now all of our product information, reviews, product PDF documents and more are located in easy to navigate tabs at the bottom of each product page. We plan on further expanding this section with product videos and other helpful information. No more having to search around for information regarding a product, from now on it all be located right on the product page.
Over the coming months, we’ll be adding even more site enhancements for our customers. Things such as our furniture layout tool, product demonstration videos, a blog series on furniture quality as well as a range of other enhancements that we’re looking forward to bring you.
There is a downside to the new Serv-U Online site though. We weren’t able to migrate password information from our previous ecommerce platform to the new one. If you had an account with our old site we still have it! You’ll just need to reset your password before you’ll be able to use it. Instructions on how to do this are located on the log in page presented in the check out process or via the “Log In” line in the upper right hand corner of the page.
We welcome your feedback on the new Serv-U Online ecommerce site! If you find a problem; let us know. If you have a suggestion for improvement; let us know! We’re dedicated to bring you the best shopping experience we possibly can.